[John Rogers]

Well here are my thoughts: The software is made by those wonderful folks at Adobe and it appears the want you to get a new version of the software, I.E. the message about getting another copy of the installer. Have you checked their website to see what they say? I took a look and it appears this is a very common problem with this software and unfortunately it also appears that there seems to be no fix??!! Here are what I saw several folks tried:

- use regedit and make sure to remove any and all references to the software.
- disable ALL anti-virus and anti-spyware software then restart, make sure no residual DLLs or processes are running.
- Download a copy of ISO Buster (I have used it for years) and pull all the files off the CD-ROM and then run the setup program without the installer. This seemed to work for several people.
- Get rid of all "temp" files and junk by typing %temp% in the Run box and when the files and directories come up, delete everything.
- Make sure you are an administrator or login as administrator.