Yeah, I realized that when writing.....but a shut-off notice 10 days late for $160?
That's pretty extreme.
There needs to be written and consistant standards.
Even if a variable system was utilized, I'm a homeowner who's paid consistantly on time for many years and had several accounts at the same time.
A few years ago there was this story. The old man had a balance of $1000.
Michigan Investigates Freezing Death of 93-Year-Old - ABC News