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They will never get my business again. I don't understand the automatic tip of 18or 20%. What id the service isn't good. If they want their server to make more, why not just jack up the price of the meal a little bit like a buck or two. this way, the price is known in advance.
I once had dinner with my wife and two kids. I had to ask for items like napkins and coffee three to four times before the waitress would bring it by. Our drinks were completely forgotten. I left a 10% tip and I got the evil eye when we were putting the jacket on the kids as we were leaving. i wanted to take it back and leave them no tip, but my wife would have any of it.
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