[ossiblue]

Just a counter point.

A local woman wrote a letter of praise about a local restaurant in San Clemente. She and her party ate dinner, paid with a credit card and went home. Later that evening, she got a phone call from the restaurant informing her that a gratuity had been automatically added to the bill and she had also added a "tip", which was not necessary, and they wanted permission to credit back that amount.

Maybe it was because it was a family owned, local business but that's the kind of customer service that should be the norm, not the exception.