Quote:
Originally Posted by GH85Carrera
Everyone has some horror stories about stealerships. My own MIL has a Mercedes. She took it in for her last warranty service. They called and said her front brake rotors were shot and she need new rotors and pads and the calipers need to be replaced. I called BS on the entire thing and told then NO! They did the rest of the service and actually had a sticker on the paperwork that the brake repair was not done against their advice. I got it home and took the wheels off and check it out and it was in great shape with well over 1/2 the pad life left. She has been driving it for three years more and has yet to have her brakes worked on.
I should have called the dealers association and the TV stations about it. I just let it drop.
I heard they fired that service manager shortly after.
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This happened with an exGF years ago who had a newer MB under warranty. I was at the dealer with her when they came out and told her that she needed pads and rotors. I asked the service salesman if I could see. You should have seen the look on his face, he wasn't expecting that. He probably thought that she was there alone.
He had no choice but to show me the brakes. The rotors were perfect and the pads were over 50%. This was on an S-class that went through brake pads like crazy, (I now knew why). I asked him for the measurements on the rotors. He was honestly about to go into full cardiac arrest-- this was the most prominent Mercedes dealer in town and this was not exactly something they were used to. I can't remember if he let me measure them or just admitted that they were in spec at that point but either way he just went into this BS spiel about how they "always replace the rotors in a brake job" because of the safety issue, etc., blah/blah/blah...
I made them put the wheels back on and told them to go fk their mothers. I hate thieves. The bottom line is that one dealership has fleeced god knows how many people out of god knows how much $$ due to their commission-based service sales people and the incentive to fk people.
I'd love to name the dealer but don't need to trouble if I had to defend this story, though it's 100% true. The bottom line is that they are mostly all the same, some just a lot worse than others. You need to really watch your back with dealer service depts. as well as any shop that you do not know and trust completely.
