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There are a few places that you can make your voice heard: State Licensing Board, State Consumer Affairs Department, BBB, Angies list, etc.
A Vet is a service provider. If he/she is not providing the level of service you expect, then find a new provider. There is no sense in patronizing any service business that does not appreciate you as a customer - whether it is a vet, an auto mechanic, etc.
If you had gone to your doctor for an early procedure, but had to sit in the waiting room for 9 hours before being sent home sans procedure, what would you be doing right now?
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The souls of the righteous are in the hand of God, and no torment will ever touch them.
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