[mikester]

Uh, yeah - that is completely uncool and there simply is no acceptable explanation short of the vet himself dying and not having someone around (office manager or techs) to handle the situation.

If that happened to my dog no explanation would be needed. I don't need some service provider scaring the crap out of my dog and turning them into something with an over abundance of fear. Fearful dogs bite people they are afraid of.

I would doubt that I would be able to take my dog back there without them being scared. I already don't like taking my dog places where she is afraid (my dog happens to be a wimpy scardy-dog though who is afraid of her own shadow).