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stomachmonkey stomachmonkey is offline
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Join Date: Dec 2002
Location: Lantanna TX
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Amusing customer service chat

Helping a client on a rather large project.

Will require a dedicated server.

They already have a hosting provider but can only tell me they have the Platinum package.

Hmm, Platinum, sounds promising.

So I start a chat session with the ISP to get more info.

Mitch: [4:57:25 PM] Thank you for contacting our sales team. My name is Mitch. What kind of website did you want to host with us?

Mitch: [4:57:57 PM] Hello, how can I help you?


FIRST TIME SALE..: [4:58:19 PM] Hi there, is your platinum package a dedicated server

Mitch: [4:59:34 PM] Are you referring to a reseller package or our pro hosting package?

FIRST TIME SALE..: [4:59:50 PM] pro hosting

Mitch: [5:00:12 PM] The pro hosting is not a dedicated server but it places you on a server with 80% less users and a dedicated IP.

FIRST TIME SALE..: [5:01:15 PM] not trying to sound like a jerk so please dont take the wrong way but 80% less than what?

Mitch: [5:01:33 PM] 80% less users than those on our standard hosting plan servers.

FIRST TIME SALE..: [5:01:56 PM] and how many are on your standard hosting plan

Mitch: [5:02:23 PM] Its hard to say a set amount that is on each server.

FIRST TIME SALE..: [5:03:00 PM] average, if it's 80% less then there must be some number you are basing that off of right?

Mitch: [5:03:51 PM] Haha, that is correct but unfortunately I am not privy to the average amount on each server.


FIRST TIME SALE..: [5:04:37 PM] lol, ok, how many is the most that could be on a standard hosting plan, the max you would put on a server?

Mitch: [5:05:49 PM] One moment. Let me see if I can get a number for you.

FIRST TIME SALE..: [5:05:56 PM] thx

Mitch: [5:10:41 PM] I'm still with you. Just waiting on a response.

FIRST TIME SALE..: [5:10:47 PM] ok

Mitch: [5:17:20 PM] ] no

[5:16:53 PM] as servers get better the water mark can and does go up.

[5:17:06 PM] but we never run them to a point of breaking.

[5:17:45 PM] That's the answer to the question of "how man on each server"


FIRST TIME SALE..: [5:17:59 PM] ok, thanks, appreciate it.

Mitch: [5:18:05 PM] Yep!

FIRST TIME SALE..: [5:18:13 PM] have a great day
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Old 05-21-2012, 06:05 PM
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