[Baz]

Has she asked the owner and/or manager why she didn't get her regular hours back?

If so, what did they say? Is this something they are working on or did they tell her to pound sand?

Was there any animosity involved in her relationship with manage/ownership?

Have you spoken to the manager/owner yourself to ask what is going on?

What did they tell her when the incident first happened wrt her position when she returned?

Was there any reassurance she would return at that time - or was everything just 'put on hold'?