I think those are valid questions, Bivenator....
It's no different then taking the car in because you hear a noise coming from the gearbox. The mechanic's helper says we need to take out the gearbox and examine the insides. He does that and then says he wants to R and R the gearbox. All the while you are saying maybe the wheel bearing is worn (?) he insists he needs to tear open the gearbox or your car will explode next time you drive it.
Then the head mechanic comes over to start work on the gearbox - looks at it - and says it's OK and does NOT need a rebuild....but let's check the wheel bearing. "Aha....that's where your problems lies. That will be $1K for diagnostics please. Then go see Ralph's Tire and Wheel down the road for your wheel bearing repair"
Couple things....is it fair to be charged $1K, under the circumstances? They are not God - and therefore are allowed to make mistakes, aren't they? So if a mistake is made....what should you be invoiced for - I think that is the question.
But wait.....you also ask what if they proceeded to R and R the gearbox and the problem was not resolved. Another good question.....is it OK because they are not God and they do make mistakes?
Where is the boss in all of this to oversee the process and ensure customer satisfaction? In a car repair business it's the owner and/or manager, right? Well who's job is it in a hospital?
Questions questions questions......
Oh and if you are not in the medical or legal profession and/or not self-insured, like Bivenator and his wife...your replies here do NOT count.
