[Erakad]

I agree your best opportunity to is visit the Patient Advocate, relate you poor experience, and maybe they'll adjust the bill. Each healthcare facility has a Quality Office who's sole job is to over see provider credentialing, quality of care, patient/employee satisfaction, etc, etc. You may consider also speaking to the hospital's Administrator.

Patient satisfaction is important to healthcare organizations, tracked by accreditation agencies, and actually reviewed during the accreditation inspections. As a patient, you even have the right to speak to the inspectors at that time.Through encounters like you experienced, the hospital can improve their delivery of care, while avoiding other potential mistakes, i.e., they will learn from your experience, and improve those areas that fell short. If it was just a staff member with poor interpersonal or technical skills, that can be improved, and it will happen.

The bottom line is you need to talk to someone at that facility, and remain calm and professional. Describe the encounter(s); sequence of events, what was ordered, what was discussed, outcomes, and why it didn't meet your expectation. Ask for a written response (from the patient advocate).

Good luck, I think you'll find there will be action taken.