Quote:
Originally Posted by javadog
I can't think of a single thing that could be done properly in 20% of the flat rate time, so maybe you could give us a concrete example. Otherwise I'd have to think your statement was just inflammatory BS, no offense intended.
In general, I don't take my car any place where corners might be cut. I find the best guy out there and give him all my business. When I ran a shop, all of the work was checked; every single car was driven before the job with the customer, to demonstrate the problem at hand, and after the repair was completed, to make sure the complaints were addressed. We didn't do anything half assed and I don't recall we ever did anything that took substantially less than the book time.
JR
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This, I would love to have some of you weekend warriors who say you beat book time by 2x, to come to my shop, and do 10 average repair jobs that come through the door, and see how many times you really can beat the book. The best of the best in this biz do not always beat the book, and regularly get their asses handed to them. I just worked 5 and a half hours diagnosing a real pain in the arse problem, and you know what? The customer is gonna complain when I bill them for 2. Gotta love this biz.