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I don't have any specifics on your particular repair, so I can't discuss it intelligently, but this brings up another point, using wiring as an example. The flat rate books don't include every conceivable repair or service operation you can do to a car. Often, the service writer must use a little common sense and pick the closest thing he can find, and modify it accordingly. I doubt there is a flat rate time for diagnosing and repairing the damage to that wire, in that connector, on that car. More likely, there is a time listed for a generic "wiring repair", without any reference to what that might entail. Might be enough time, might not be, depending upon the job in question. And generally, diagnosis and repair are two different things. Flat rate books often don't include diagnosis time, as that's rather hard to estimate for some things in a book.
When I was in the business, we explained to each customer what we thought would be involved to diagnose a particular problem and got their permission to expend that much time and money when they dropped off the car. Once the diagnosis was made, they got a total repair cost quoted to them, along with an explanation of the work involved and they got to approve that before the repair work was started. When they picked up the car, they already knew the total cost and had approved it. No surprises made for a better experience for all.
JR
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