Quote:
Originally Posted by rick-l
The service adviser told me of the TSB and quoted labor and parts (I assume from the TSB) to which I said go ahead and fix it.
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Okay, so how many hours did he quote you and how long did the repair take? I have never seen a TSB that was so generous with the time allowed that a mechanic could beat it by much. After all, they are the ones using the warranty flat rate times, which are way low on a good day. Any chance they already had started the repair before they called you? I've seen that happen, too. Mechanic A assumes the repair will be authorized and gets started on it. Serice advisor B calls the customer and hopes to get the approval, after the work is completed, or mostly done....
JR