[Zeke]

I got a VM on my cell where they told me "the customer won't know the difference" and "I hope you didn't point that out" and "just move on."

The origin of the dispute was several window replacement sashes were made too short according to the order sheet I signed. I got 9 of the 10 sets to work, but really needed the spec'd size to complete one installation. After noodling over the issue for a day, the distributor told me the manufacturer would modify one set if I returned them.

So, I boarded up the opening and sent the sashes back. What did I get returned to me? An inch of wood glued to the ends to make them longer. I complained that those rails had to be whole, no joints. And that had been agreed upon.

My complaint was addressed with the quotes above.

The manufacturer is Paramount Doors and Windows in San Bernadino, CA.
YMMV.