Quote:
Originally Posted by Rick Lee
So what recourse do we DirecTV subscribers have if we're barely 13 mos. into a 24 mos. contract when they change the terms? I just noticed some of my favorite channels disappeared minutes ago. When my company changes vendors or suppliers, we have to give current subscribers what they paid for until the end of their contract term. I have Century Link DSL bundled with my DirecTV and CL has been a total nightmare. This may be the straw that breaks the camel's back. Cox will give me a deal to go back to them. What happens if I break off the deal with DirecTV?
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Some years back we had some channels changed or dropped from our subscribed Dish network. After hashing it out with them, they gave us premium movie channel package for nothing and a years worth.
Not sure how good Direct TV is but maybe call customer service and ask for a supervisor. Then ask for their supervisor. (Leave this duty to your spouse...lol). Tell them they broke the contract with you as you subscribed and expected those network channels. Have them email you as confirmation of your cancellation without penalty.