Quote:
Originally Posted by bell
We run into situations like that at our ......occasionally, but always make time or would've art least got done the majority of what we could.....
Sounds like it was” forgotten” about due to other scheduling, and pushed back, I would call and set up a time to meet with the owner and discuss it.......if he can't satisfy you take the car to someone else......
16 hours of labor should've been completed in less than a week, mind you you have a large list of tedious things, so my concern now would be him rushing through them and not getting done correctly.......
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I think all small shops run into this problem now and then. I will have a large job scheduled for the week. And then something happens,( like waiting a week or longer for a hose), and then, the next week, when the parts show up, I am knee deep in the big job I have scheduled for that week. Next thing I know I am two weeks behind ,and the work is still pouring in the door, and I am working 75 hour work weeks trying to catch up. Sometimes, it can take me a month, before I am above water, and ready to schedule new work again. All the while, the phone is ringing, with more new work, and customers checking up on existing work. I really do try to keep the lines of communication open, but even that can be hard when you are under the gun, and up against a deadline with a customer, or two who are growing impatient.
These are the times when being a small shop owner sucks.