Quote:
Originally Posted by stealthn
If true I would be pissed, saying they were both United employees makes the odds of it happening even more unlikely.
|
Is your hypothesis that UA
does such a great job of customer service training - the odds that there are 2 negative incidents are very low?
My theory is the UA culture
does not reinforce positive customer service to any great extent - and therefore it's very likely this could have happened exactly the way this veteran reported.
What are others saying about UA's customer service record? That might help with our discussion.
I'll Google it...
United Airlines customer service complaints, reviews, ratings and comments
Merger pains for United Airlines cause customer woes - Chicago Tribune
Untied Airlines
Uh-oh......doesn't look too good for their customer service record.
