[asphaltgambler]

Fred - When "this type" of person (NOT a customer) rolled into a shop where I had control over workflow / admin, I always offered a great analogy to this situation.

I would say...........OK..... Have you ever walked into a restuarant and asked them to cook the steak you brought with you, then wait in the kitchen to watch them cook it?

Guess what their answer (almost) always is.............................................

I then would politely, but firmly tell them that HERE I provide complete service for you; on your vehicle as soon as my schedule allows and then stand behind my repairs. YOU are trying to dictate to me how YOU are going to circumvent that proven process. That is not going to happen.

So............would like me to make an appt for you?


Most just walk away, because (and this is important) they were never customers in the first place - they are leeches. A few concede and become OK customers

As a small business owner you have to be on constant vigil to safeguard your reputation from leeches like this. I agree that I would and have rather made no money for the day then to let that type of cancer into my wallet