Quote:
Originally Posted by nostatic
Pretty much, although they have put more effort into their pedagogy and overall branding approach than most.
I suppose some would rather go to some big box store where the training for their staff was, "you fill out your time card here."
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Actually, to see it on paper shows how much thought Apple has put into everything they do. A real class company. I think I need to read and implement their manual.
Say, maybe we can replace 6 Sigma with Customer Service "Genius". I expect to see GE stealing this soon.