[rinkydink]

I have a maintenance guy working for me in a manufacturing facility. He is a sharp guy who has been here many years longer than me. I'm sure he knows how to repair just about everything in the place. That part is good.

The difficulty is that he has an odd personality, where he takes everything very personally if you question anything he does, which makes it difficult to deal with him or even get him to explain what he is doing or why he is doing it. He gets very defensive very quickly. It's to a point where his immediate supervisor doesn't like to get involved. The guy comes and goes as he pleases, starts early and racks up the OT whenever he wants (although always has a good reason when I question it), and doesn't currently report to anyone.

I don't doubt his abilities but his coworkers are telling tales about him. They paint a picture that he may not be as hardworking as he seems. I have come to the conclusion that I need to keep better track of what he spends his time on and how he decides what the priorities are.

I assume that the maintenance dept in most plants actually follow rules and protocols of some sort. Perhaps a system of work orders? A time card?

Can someone in the know explain to me how such a system would work and how I might go about setting it up? Any thoughts appreciated.

Nice forum by the way. Been about for a while.