[Jeff Higgins]

Does he do a good job of keeping the place running? Are folks happy with his work and his response and turn around times? If so, you have to ask what all of that is worth to you and your company. I can see wanting to get a handle on what he does if he is doing a poor job, but that does not sound like the case. Do you want him filling out paperwork that is meant to track what he does and justify his time, or do you want him fixing things? Do you feel like you have to "manage" him because, well... because you are a "manager", and that's what you guys do? Sometimes I think the most difficult thing on earth for a "manager" is not meddling in something that's working...