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"Thank you so much for bringing this to my attention. The gentleman conducting the wine tasting was an employee of the wine company and perhaps unfamiliar with our food standards. I deeply apologize, as it is completely against our policy to serve anything from one table to another. I appreciate you bringing this to my attention so I can make sure it never happens again.
Thank you for your support and for attending our wine event. I hope you enjoyed your evening (minus the serving error) and hope you will come again soon.'
This is BS spin control.
It is his business. He is responsible. Younger people may accept this response as normal and acceptable. Because, as my 21 year old daughter understands, they have been brainwashed. This old dog will not. I spent 20 years in food service. Busboy to general manager of a small chain and a hotel. This is BS.
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