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Definitely agree! Also, I suggest making appointments to see two people...
First, the director of the financial aid office. This is a preliminary step to try to resolve the problem "in house" within the financial aid office. If you don't have money in hand within two weeks, or if you get a b.s. run-around cover-up story, proceed without hesitation to see the president of the university.
The secretary in the president's office is often able to quietly resolve problems by making a phone call. But as my father once told me, sometimes you have to go to the top to get things done. And he was right.
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