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We once asked a staffer to order 12 computers for a classroom. We gave them very specific specs. When they arrived, there were no optical drives. When we asked the lady who ordered them, she said, "Well they said that they came with CD drives, but it wasn't on your list, so I had them take them out." We paid extra to have them removed, and had to go out and buy 12 cd drives! Ouch.
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