|
Just a rant
I ordered some drawer handles from myknobs.com (I know - the name alone should have told me something). The handles I received weren't the ones I ordered so I called to get an RA to return them.
"What part numbers do you want to return?" the customer "service" person asked.
" xxx 985 please."
"You didn't order any xxx 985s sir."
"i know."
Long silence.
"Well?"
"Sir, I can't authorize you to return them if you didn't order them."
"Well, I have them. And they aren't what I ordered. Doesn't that tell you something?"
"We can't issue an RA for a part you didn't order."
More silence.
"Uh, maybe we sent you the wrong parts."
"Ya think?"
"OK, here's your RA number...."
__________________
.
|