So I have ALL of my insurance through a local broker. The car/SUV and truck is through one major company, all the motorcycles with another large company and so on and so on.
My broker / team used to be great to deal with. I have used these same people for at least 22 years. A few years back the owner decided to sell. Some of the people stayed, some retired. It is a small office of less than 8 persons.
Since that time the 'agents' have become incredibly lazy. They open @9am. Phyiscally lock the office front door between 12-1pm and phones on V/M only. They close @3:30 to 4pm. Many times I have requested a quote on new or additional insurance only to have no response at all or half-hearted inaccurate quote.
My wife was seeking term insurance quote last month and she had to almost beg them to act upon it. Just two weeks ago I purchased another vehicle and requested a quote and did not receive a call back. That was the last straw.
This week I directly contacted the large company starts with an "E" with a short note saying how unhappy I was with my local rep and could I do business direct and possibly save some dough?
Customer service guy immediately forwards my email to the agent W/O first responding to me OR asking if that is OK!!!!!!! Agent then emails me saying WTF?
NOW - I look like $hit and placed in a difficult situation. Good Grief! I then reply email to E insurance customer service rep to say how egregious and unprofessional that action was.
