[imcarthur]

Well . . .

My rooms disappeared. I called Friday to name the rooms & the hotel gave me a . . . can't find your res . . . all our res #s start with an 8 . . . we will call you back . . .

I freaked. Did I get scammed? Am I that stupid? So I called Hilton res & booked the closest possible. Doubletree on City Dr. 10 minutes by car. The original hotel called back & they had found the res - it was a hotel group res - but they had cancelled 2 rooms & assigned the others to other people. They would get back to me.

This morning, I called Hilton res for confirmation numbers on the backup rooms (which they DIDN'T email to me despite my request) & I told the agent that I was spitting mad & I wanted to talk to the supervisor of the supervisor. In fact, I even suggested that I would dig up Conrad & complain personally to him. (Homewood is a Hilton property & I know the family no longer owns them but I was a wee bit incensed). Despite my reluctance to take it further, he insisted that I talk to a customer service rep. Well, she was what I would call a pacifier. She calmly but FIRMLY took the details & assured me that I would hear back within 72 hours & that she valued my business blah, blah, blah.

Ian