It has been 17 days since we ordered our Samsung oven from a local appliance store. Still no stove yet. Why did we order a new stove? While cooking a turkey in our 35 year old stove and having the turkey in a cook in a bag in the cooking pan, the turkey gravy/fluid came out of the vent holes and dripped down in a continuous stream. This stream connected the heating element to the oven. The oven became an arc welder emitting white light. I turned the power off. The damage to the heating element caused it to narrow and become less effective.
To make a long story shorter, we ordered a new oven Dec.27 and we are still waiting for it. We never thought to ask before we signed on the dotted line to get a firm date.They said soon. A couple of days has now become 17. Perhaps when you are shopping for a big ticket item you might want to put it in the contract something like
"Contract void if no delivery within X number of days".
At least Pelican Parts has an order tracking system so you can see where your parts are.
Is it really that difficult for a company to tell you where your oven is? Korea? On a ship? The salesman sold me on everything. I just don't have an oven to show for it.
