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I vividly remember opening my AT&T bill once ant it was several grand. I about fainted. I spent a couple of hours on the phone and finally talked to the real supervisor head honcho. They were the first person to almost understand the problem. One year later the same error came up. I had to write a long letter and get a call from the top of the food chain. She must have been the only one with any brains in the building. A 5 minute conversation whit her cleared it up and all has been fine for the last 10 years.
For that reason they are one of the few companies that I don't have set up on automatic payment. I make them mail me a paper bill that I review, then I issue an electronic payment from my bank on a specific date.
It is crazy that they would not alert you the second they saw something unusual.
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Glen
49 Year member of the Porsche Club of America
1985 911 Carrera; 2017 Macan
1986 El Camino with Fuel Injected 350 Crate Engine
My Motto: I will never be too old to have a happy childhood!
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