[azzarule]

spent another two hours on the phone with AT&T, apparently completely wasted my time on Tuesday non of the people I talked to at AT&T did a bloody thing, didn't raise a Case for anybody to work out, didn't give me any possibility of resolution at this time, nothing, nand, zilch, useless pack of arzeholes.

But todays three phoncalls, eventually got someone "Harold" who seemed to understand, knows how to fix it, and started the process going methodically through their procedures. First up was change my plan, which should have included unlimited SMS as I asked for, but didn't. Well that's where the **** started to hit the fan again, and where all others have failed to do anything, as they have to seek authorization from of 14 people listed as authorizing on the account, non of which are me!!!! They all work at the Embassy, and Harold made his way through the list, and nobody answered the phone at 11.30 in the morning. sigh. But to his credit Harold didn't let that deter him, he started on the next procedure, raise a case. He waived the current billing for SMS's (sitting around $4.5K, scarry eh), but that is only just over helf of the bills outstanding, he has to elevate the problem up a level to get authorisation to waiver previous billing amounts. Go Harold!

He is going to ring me back, ... yeah heard that before! But he promised, at least he was willing to give me his name and his email address, so I can contact him.

I have contacted someone at the embassy who can authorize the changes and they have swapped email addresses and phone numbers, so the process has begun.

My phone bill which is the size of a house deposit, will hopefully be gone by Monday afternoon, except for of course, the usual sized phone bill account costs. One could say, $4.5K down $4.5K to go, fingers crossed.