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Apparently you have an encrypted backup in iTunes. You can uncheck the 'encrypt backup' option in the settings of iTunes. May or may not be available depending on if an IT department provided your phone. If the option to uncheck is greyed out, try backing up, restoring as new phone , jailbreak then restore from backup. To restore from backup, right click on the device in iTunes to select 'restore from backup' option.
If you need a password it may be your PC pass if Apple ID is not working.
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Randy
'87 911 Targa
'17 Macan GTS
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