Quote:
Originally Posted by onewhippedpuppy
My experience with an HP laptop and their customer service on several occasions was bad enough that I will not even consider another HP product. Too many fish in the sea to tolerate cheap products and bad service.
|
I agree in part.
Business vs. personal= Night vs. day
Personal customer service side: People who weren't familiar with the foreign "queens language", and were "very busy" at the moment.
Business customer service side: Very competent young people in N.Dakota or Iowa who spent several hours, waived costs outside of warranty, and then made double sure the problem was fixed. Sold.
Above and beyond.
Again, I don't praise lightly.