[mattdavis11]

We would ship radiators, ac parts, etc... via UPS daily. About 30% of the time, the radiators would arrive damaged.

We had a pretty good relationship with the driver for our route, showed up at 10am and 5pm every day he worked. We'd all joke around, mess with him about being a union worker, why he chose to take the busy days off, etc... He had about 20 years service, so he knew it all.

On the subject of damage, he explained that the conveyor belt couldn't appropriately handle some of our parts, packaged well or not. It seemed reasonable, but when you hear your parcels slam to the floor of the truck as it rounds the turn leaving the dock, you knew it would come back.

All in fun, before we helped load the truck, we'd ask if we should go ahead and punch some holes in the boxes to save them some time.

Some of the packages, which were refused on the receiving end and returned, were pretty ugly. Several looked as if they were run over, some boxes even had tire marks.