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I am a lifelong PC guy. I bought an Apple MacBook Pro with flash hard drive after my Vaio laptop died the second time, and took the data with it. I am still learning how to use all of the features, but the iCloud is such a fantastic business tool. I am definitely more productive, and can do document stuff much faster and better with the Mac.
When I had problems and needed tech support, I got snotty attitude from the phone tech who hung up on me. I called back and asked to speak to a manager. They looked up my purchase history, and realized that I own their top of the line laptop and 3 iPad 4s, as well as their software and two keyboards and such. They put me on the phone with their senior supervising tech manager, who squashed my problem like a bug in about 30 seconds. I was so impressed, that I am now convinced that Apple is the best customer service company around. They integrate the hardware, with the software, and support. You realize that they are serious about the "customer experience", and it is not just sales talk. And I am no Apple fan-boy by any stretch.
But I still say iTunes sucks sweaty donkey balls.
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