[scottmandue]

Allegiantt is a small airline, the cheapest of the cheap, no frills but... did I mention they are cheap?

My wifes daughter is in Eugene and her sister/father are in Medford and Allegiant has direct inexpensive flight between Los Angeles and those cities so they work for us.

Christmas time we get the call "dad is not going to make it you need to get here ASAP if you want to see him before he goes".

We book the next flight for the next afternoon... wife checks in online that evening.

In the morning we get the call... "dad didn't make it, don't bother coming, reschedule for services on the weekend."

So we call Allegiantt to chenge the reservation... "sorry, you checked in, we can't change the reservation after checkin."

At that point we were still numb from the news about dad and I just let it go...

After we got back home wife printed up the obit, and newspaper articles etc relating to dad's passing and sent them all with a letter to Allegiant. Nice try I thought but I wasn't holding my breath.

Today we get this email:



"Thank you for taking the time to send us a fax regarding your request for an exception due to extenuating (bereavement) circumstances. Please accept our condolences for your loss. Upon review of the documents you have submitted, we have authorized an one-time exception to your reservation. If travel protection is not purchased at the time the reservation is made, change and/or cancel fees will apply. A non-refundable credit voucher for a future Allegiant booking has been updated by the total amount of $286.98USD".

So wow, customer service is not dead!