[Porsche-poor]

how to lose my business in as few steps as possible....
1. some how turn off my managed virus protection.
2. tell me you pulled a ticket and will get backto me as soon as possible.
3. business contact sends email telling me that by the end of the month they are canceling the service.
4. tech support takes three hours to figure out that ops we turned it off on accident.
5. tech support has no idea about service change email.

Some where between 2 & 3 we moved it all to another serivce.........