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Hugh R Hugh R is offline
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Join Date: May 2003
Location: southern California
Posts: 26,964
Question Fix or Replace-Robotic Pool Cleaner?

I bought this one a NC-71 Nitro Wall Scrubber a little over three years ago for $660 delivered. When it works, its amazing. It went in three times for warranty work, in the first two years, and I had to FedEx it to Tempe, AZ, the closest warranty place. Now out of warranty.

Now its crapped out again, the repair guy on the phone "thinks" its probably the $300 non-serviceable pump, so do I, but not positive. Add in shipping $80 round trip, and repair, guess $40-$50, could be as low as $150 or high as about $450, and no warranty. I'd order the part, but he said it could also be the logic circuit, or the cord losing voltage, its all a sealed unit, so I don't want to order a $300 pump and find out that isn't the problem, then order something else and on, and on.

I do run the snot out of the thing, and it will pick up 100s of acorns and dirt like you can't believe.

I'm leaning towards buying a new different brand locally so I can drop it off for warranty work, or at least if it craps out I don't have to ship it somewhere. I didn't realize that there were no local dealers when I bought it online 3 years ago.

Three times in for warranty work in two years should tell me something. I paid shipping out, they paid shipping return. So I have about $120 in Fed-Ex charges during that time period.


Thoughts?

These things go from $600 to thousands.
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Hugh
Old 03-15-2013, 03:41 PM
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