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Drdogface Drdogface is offline
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Join Date: Aug 2004
Location: Grass Valley, Ca
Posts: 4,964
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How to handle this situation...? Long

Three months ago I signed up for Dish Network. I told the woman I dealt with that all I really wanted was to see SF Giants games on CSN-BA. She said that would be included with my local channels. Well, I went to look for it...not there, so I call. Now I'm told I need to buy the sports package so I tried to add that...no, can't do that unless you upgrade your programming to a premium package...another ten or so bucks. Ok, so now what I'm told would cost me $40 is now adding up to $81 with all the fees. Ok, I say..you got lied to..deal with it and watch the Giants...well...that won't work either because Dish decides when/if to broadcast them or switch to some other stuff. I'm totally pissed off.

Today I finally called and told the "Loyalty Rep" the whole story and how much I was lied to. Dish, BTW, demands they have your CC for monthly bill pay. I told them I want OUT bc the lied. She says OK, but that will cost you $450 !! I hang up saying talk to you later. Called my Visa rep to cancell the auto pay....can't do it..not allowed to. I could change CC number but then Dish will surely ding my credit. I really don't care but it would ding wife's credit too so now she gets pissed.

I can let them charge the 450 and then protest the charge w/Visa but Dish will still ding my credit.

I call Clark Hoard team...so sorry...we can't help either.

So, all I know to do is call Dish and try to negotiate but from what seems a very weak position. Companies like this should not be able to lie so blatantly and get away with it...yeah, I know welcome to life.

Any one ever have success in a similar situation or have any "ammo" for me. That $450 is a Lot of money to me
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