[DByers]

I have never signed up for dish but my parents did just so my mom could follow tennis. Same situation took place.
I spent more time dealing with the garbage as my mom was just not able to figure out why with all the money she spent she could not see the tennis and players she wanted.
It took me 2 months of calling almost daily to get some resolution. Also she used a local install person who I could go to and stress the gravity of the situation.
Finally my parents were released from their contract with out penalty. I think the local installer took a hit but honestly he was the root of the problem.

Become a thorn in their ass. Use your SO if need be ( my wife is always able to get discounts or out of contracts where I am told, tough! )

Good luck and I feel your pain