[sundaypunch]

That stinks about the cams. I wouldn't give up on the claim. I've never made a claim w/ FedEx but have had good luck getting claims paid with UPS. They don't make it easy and you have to be meticulous with documentation and paperwork.

I know several people that have had bad experiences and claims are usually denied because of "improper packaging". Most people aren't aware of some of the details required (and usually enforced) by UPS. If you notice, in UPS shipping outlets they usually have a sign stating not to use packing peanuts. They can settle and easily escape from a small hole in a box. UPS usually will deny a claim if you use packing peanuts rather than bubble wrap. They also recommend using a new box and can deny a claim if the box was used, even if it looks to be in good condition.

This also is a good reason to pay for items by credit card. If you receive a broken item you can dispute the charge and make the seller (or provider of service) deal with making the claim. I bought a guitar which was destroyed by improper packaging on it's way to me. I got the "all claims are the responsibility of the buyer" routine from them until I told them I was calling Visa the next day. I got my money back (not sure whether they did on the claim).

Hindsight is 20/20 but bell has the right idea- pack items that will fit in a length of PVC pipe. You would be amazed at the amount of improperly packaged items that UPS sees with flimsy boxes, items moving around in the box, duct tape, old bar codes / address labels left on boxes, etc.