[Icemaster]

Nope, no animal mascots, it's a bit of a stodgy old guard conservative company in northeastern Ohio that goes by the same name of the town they reside in and has a sub company that caters to Ohio Farmers.

Good points David, the basic course of action when we hear of dissatisfaction is to try and figure out what the root cause is. In this case, they didn't like our team. Which is the same reason we heard the last 3 projects we did for them - no one from those prior teams are allowed to work with these guys - some our decision (dont want to lose talent), some theirs.

If it were up to my BU, we'd have sent them packing long ago - but the account manager for the region always seems to end up sellign them something.

We have a very specialized technology skillset that's hard to come by and very much a niche - there's maybe 2 other legitimate players in the country. They learned to either ignore RFP's or respond with a price so high that they'll turn them down or make it worth their while. No one wants to work with these people, expcept, seemingly, our AM who keeps writing checks he can't cash.