|
Hi Chris,
Sorry for the delay in posting I had a power problem with my lap top and had to have it sent out for an emergency repair.
The good thing is you have until September so you have all sorts of time. Generally a company/agent won't give a quote more than 45 days out from renewal. Get all your paper work in order and start shopping for a new policy in late July early September. Make sure you get all quotes in writing including endorsements and exclusions. State to the various agents you want an HO-3 exactly what coverage amount you want and the deductible. The unethical agents will try and only give you a price not a printed proposal stating coverage, deductible, endorsements and exclusions.
Again, I don't know the agent you have. If you like him see if he has other options available for you.
Insurance is there to pay for any covered loss, big or small. But it is not a maintenance plan like health insurance. It should generally be reserved for Catastrophic claims not the little things. I am still a little unclear about the circumstances involving claim #2 but I wouldn't consider any of your three claims as "little" and just brushed aside. As your agent I would have visited your house after each incident looked at the damage and had a discussion with you on how you wanted to proceed and my thoughts on how I thought you should proceed based on your situation. This is the balancing act. Yes it might be a covered loss but do we want to file the claim? Of course since you filed directly with the company over the weekend there really wasn't much your agent could do when he was informed so we have to let him off the hook.
As I said before it's a numbers game with insurance companies. You can be a loyal customer for 20 years no claims. They don't care. I have had customers get non-renewed because the company felt they were due for a claim. The companies obligation is to pay for claims during a given policy year. At renewal they will look to see if they are willing to renew the agreement for another year. Generally this is based on a three year loss history. The can say yes we will renew as is. We are no longer interested or we want theses changes.
While all of your claims sound legitimate. Some issues are popping up that has caused the company to take a closer look. The roof was damaged during a storm. But when the adjuster came to take a look at the damage, did he/she note the roof may be approaching the end of it's serviceable life? What is the likely hood of more roof claims? The house has a basement. We now have had two claims in two years involving the basement is this going to become a habitual problem?
Chris, do you have flood insurance? Was the agent present when the adjuster came to your home?
|