[Bill Douglas]

I had exactly this with a dentist. THey kept asking for more and more payments. When I emailed and phoned asking what for they kept answering with a simplistic "there is a shortfall in payment". I asked for details of the work that, that I had to ask for about 6 times, then got details from the insurance company. They had been charging both parties almost randomly worked out charges with the dentist netting another 33% more than they should have. When I spoke to them about my findings they started doing "No speak English" (they were of Geek descent) on me. I presented my findings to the insurance company and changed dentists.