[Rick Lee]

I bought an Acer laptop in June. It's a factory refurb, but I can't find any signs of use, had all the plastic seals on and looked totally new. Came loaded with Windows 7 and one year manufacturer's warranty. Recently, it started freezing up when it hibernated. I could move the cursor around, but not click on anything, again, only after it had hibernated and I woke it back up.

Called Acer tech support (in India) and they started working on it, said they could fix it, but would be $130 and that the warranty was for hardware only. It came with three mos. of McAfee, which is still in effect. They say some files got corrupted anyway. Short of formatting the hard drive and reloading Windows, is there a simple DIY fix for this? Ain't paying $130 to repair a two mos. old laptop.