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You should file a complaint with the insurance commissioner about the deductible change. They do the e-mail, check history and labs online and get meds delivered with most docs on electronic medical records system. All will have to be on system like that pretty soon.
I am not a fan of Kaiser. I see a lot of people that pay me cash because they can't see a Kaiser podiatrist in a timely fashion or at all. Works out well for me at least.
An anecdote: Nice lady came to me for foot care because she could not get that service from them. For several years I told her she needed to have a dermatologist or podiatrist take a biopsy of a funky looking spot on her little toe. Her PCP kept telling her it was nothing to worry about and refused to give her a referral. It got bigger, so I told her to call her PCP that day demand it be biopsied, because I had advised her it was almost certainly melanoma. Next time I saw her, she had 9 toes, turned out I was right about a skin cancer, again. Maybe she could have kept that toe if they had acted a few years earlier, maybe not. If I had not been so insistent, they certainly would have continued to shine her on until she died from it.
As I say, not a fan.
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She was the kindest person I ever met
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