[Doug&Julie]

I have to vent....

So we're in the middle of a 'cross country move, and based on recommendations I picked Dependable Auto Shippers to ship all three of our cars. So we drop all three off on Monday, 8/26 and focus on packing the house.

On Wednesday (8/28), as the house is being loaded onto a truck, I get a call from their claims adjuster letting me know that "the truck driver rolled a car into the driver's door of your 2013 BRZ, and the door won't open". So my 3700 mile-not-a-scratch-on-it-brand-new-car is now wrecked. All they cared about was "do you want it fixed in Ohio or have it shipped to Oregon and have it fixed there?" Pissed, I decide to have it shipped to Oregon...where at least I can keep an eye on it.

Cut to today...nine days later...and I get an e-mail update telling me that the car is in final transit. It's then I realize I've gotten e-mail updates on the BRZ, but not on the other cars. So I call the service center...my other two cars are STILL IN OHIO. I can barely contain my anger. "Explain this" I say. She can't. Then she notices they were schedule for pick-up, but that was cancelled. Seriously? That's when I let her know that the cancellation was probably because their driver rolled a car into ours, damaging it. But then I inquired "I was told what's happening with this car would not effect the shipment of the others?". Her response..."ummm".

So now she's on it, and tells me to call back at 5:00. "Can't you call me please?" (It's a miracle I'm still saying please.) "No, we're an in-bound call center only, so you'll have to call us. Just call back around 5:00 and we'll know more."

In the meantime, we're in Oregon with a rental ($$$) awaiting our cars. All we need is one so we can ditch the rental...

So to summarize..."Dependable" Auto Shippers has wrecked one car, then FORGETS about the other two. Perfect.

...and the story isn't even over yet...