[reed930]

Absolutely horrible quality. When I purchased the mats I was assured by Wayne himself that the mats would repel all dirt and stains and last "indefinitely." Now, after only two years and 70,000 miles, I'm beginning to see some wear around the heel area. And where did these stains come from?

Now I've only slept in the car maybe a dozen times, and I hardly ever cook in there anymore. So I'm thinking Pelican Parts owes me a new set of mats. But what do they say when I call to complain? WEAR ITEMS! Can you believe that? Since when are floor mats wear items? The last set that I bought from Pep Boys held up just fine even when doubling as floorboards in my rusty Scirocco.

Now that Pelican's questionable customer service has been exposed, I am curious if others have had similar bad experiences?

Seriously, Wayne, I hope you don't let people get to you. You have done a great job building this website, and no single customer should make you question your policies or principles.