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Although I've used and installed Trex, have never really liked it (for other reasons) or seen that type of damage. I've installed it on some unusual jobs too, such as a roof top deck on top of a six story flat in a city with extreme climate variables -30 to +110, sleet, snow, ice including as vertical privacy fence.
Was a chemical or high detergent used to clean it?
Bad for Trex not backing their warranty. Whatever happened in these cases, I wouldn't want the replacement of the same product but instead for a cost / expense - material and labor only. Then would tear the entire deck out and use something else.
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“When these fine people came to me with an offer to make four movies for them, I immediately said ‘yes’ for one reason and one reason only… Netflix rhymes with ‘wet chicks,'” Sandler said in a prepared statement. “Let the streaming begin!” - Adam Sandler
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