[matt711]

OK, tell me if I am wrong here.

My wife and I finally decide to buy a boat last year. We go to the big local dealer and pick out what we want. The salesperson tells me that Suzuki is running a special and it includes the first service free of charge.

So after a year of boating joy I schedule the service and drop off my boat. When I return to pick it up they slap me with a $280 bill. I inform that service manager about the promotion and he tells me that he has never heard of such a thing. The sales manager gets involved and finds my original salesperson. He does a lot of umm and well.. and claims that he does not remember saying anything about a free service. At this point Im a little pissed but as I didnt have anything in writing I just pay the bill.

So then I look at the invoice. They changed the oil in the engine and also in the lower unit (transmisison/gear set). Only the engine oil is supposed to be changed according to my owners manual. The invoice just says 10W40 oil, no brand is listed. When I ask what type of oil they say Valvoline. At this point I am pissed at them and at myself since I didnt ask more questions when I dropped off the boat. I assumed that the 20 hour service would be done accoring to what Suzuki calls for.

When I get home I go onto the Valvoline website and learn that they don't sell an NMMA FC-W certified oil in the USA. This certification is required by Suzuki if the Suzuki brand oil isn't used. The dealer has a big display of Suzuki oil in their showroom.

Am I wrong to assume that they would use Suzuki oil? This dealer makes a big deal out of the fact that they claim to be the Southeast's largest Suzuki dealer. What would you guys do, if anything?